Terms & Conditions

Speedy Sticks LLC is a national mobile specimen collection and healthcare logistics provider. We provide:

• Mobile phlebotomy services
• Specimen collection (blood, urine, saliva, specialty kits)
• In-home, on-site, and facility-based collections
• Specimen handling, processing, and delivery logistics
• Coordination through proprietary scheduling and operations software

Important:

• Speedy Sticks is not a clinical laboratory and does not perform testing, diagnosis, or medical interpretation.
• All specimens are processed by third-party CLIA-certified laboratories.

Speedy Sticks operates through proprietary digital infrastructure (the “Platform”), which governs:

• Scheduling and appointment booking
• Technician dispatch and routing
• Real-time tracking and status updates
• Communication between patients, providers, and staff
• Specimen tracking and chain-of-custody logs
• Documentation and requisition management

2.1 System authority

All platform-generated records (timestamps, logs, confirmations) are considered official and legally binding records of service activity.

2.2 Availability disclaimer

While we strive for continuous uptime:

• Platform interruptions may occur
• Third-party services (SMS, email, APIs) may fail
• Speedy Sticks is not liable for outages beyond reasonable control

• You must be 18 or older to book services.
• If booking for another person, you confirm you have legal authority to do so.
• Identification may be required at the time of service.

4.1 Appointment window

• Appointments are scheduled in time windows (typically one hour).
• Technicians may arrive at any point within that window.
• Failure to be present constitutes a no-show and is not eligible for a refund.

4.2 Operational variability

Arrival times may be affected by traffic, weather, prior appointments, and routing.

We do not guarantee exact arrival times.

4.3 Client preparation (strict)

You are responsible for:

• Patient readiness (fasting, hydration, and similar requirements)
• Valid lab orders or complete kits
• Correct instructions

Failure to meet preparation requirements may cause the service to fail without refund.

5.1 Payment terms

• Payment is required upfront unless enterprise billing applies.
• Accepted methods include credit and debit cards and other platform-supported payments.

5.2 Pricing structure

Pricing may vary based on location, distance or travel, urgency (including STAT or same-day), complexity (kits, processing, and similar factors), and volume.

5.3 Dynamic pricing disclosure

Platform estimates may differ from final charges. Final pricing is determined by operational logistics and service execution requirements.

There are no refunds once a technician is dispatched or arrives.

This includes when:

• The patient is unavailable
• Paperwork is missing
• Preparation was improper
• The draw is difficult or unsuccessful

Refunds are issued only if Speedy Sticks cancels your appointment without a rescheduling option, as described in our policies at booking.

• You must cancel or reschedule at least 24 hours in advance unless a different window is stated at booking or in your agreement.
• Late changes may incur fees (for example, $50 or more).
• Same-day changes are not guaranteed.

Speedy Sticks follows industry best practices, including proper labeling, chain-of-custody procedures, and lab-specific instructions when applicable.

You remain responsible for valid orders, lab acceptance rules, special handling instructions, and kit completeness.

8.1 No liability for kit issues

We are not responsible for missing components, damaged kits, incorrect instructions, or delayed kit shipments.

8.2 Transfer of responsibility

Once a specimen is shipped or delivered to the laboratory, responsibility transfers to the lab and carrier as applicable.

To the fullest extent permitted by law, Speedy Sticks is not liable for lab errors or delays, rejected specimens, medical outcomes, patient reactions, missed deadlines, or indirect or consequential damages.

Our maximum liability for any claim relating to a specific service is limited to the amount you paid for that service.

• Speedy Sticks is a private, out-of-pocket service.
• We are not an insurance provider and do not accept insurance for our collection service.
• We are not a billing entity for laboratories.
• You are responsible for reimbursement inquiries with your plan or administrator.

Technicians are independent professionals who are trained and vetted. Speedy Sticks acts as a coordination, logistics, and platform provider. No employer-employee relationship between you and technicians is created by these Terms.

You must provide a safe environment, treat staff professionally, restrain pets, and disclose relevant risks. We may refuse service if conditions are unsafe. No refund applies when service is refused for safety reasons.

A consent form is required before collection. Refusal to provide required consent means no service and no refund.

14.1 HIPAA compliance

We maintain administrative, physical, and technical safeguards appropriate to protected health information we handle.

14.2 Security infrastructure

We use secure systems including encrypted transmission, access controls, and audit logging where applicable. Speedy Sticks uses HIPAA-compliant infrastructure on Amazon Web Services (AWS) and Microsoft Azure—including regions and services configured for regulated workloads—with administrative, physical, and technical safeguards and business associate agreements (BAAs) or equivalent arrangements where applicable to our use of those services. Telephone and fax services are provided through a HIPAA-compliant RingCentral account with appropriate safeguards and vendor agreements. Email, calendar, file storage, and collaboration use Google Workspace with HIPAA-eligible services and settings enabled, and business associate agreements or equivalent arrangements where applicable.

14.3 PHI responsibility

You are responsible for lawful sharing of patient data and the accuracy of information you submit.

We are not liable for delays caused by weather, natural disasters, system outages, government actions, transportation issues, or other events outside our reasonable control.

These Terms are governed by applicable law in the United States. You agree that disputes will be resolved through binding arbitration (not a jury trial) on an individual basis, and that class actions and class arbitrations are waived, to the fullest extent permitted by law. If any provision is unenforceable, the remainder remains in effect.

We may refuse or terminate service for repeated no-shows, non-payment, abuse, misuse, or violation of these Terms.

Speedy Sticks does not provide test results and does not interpret results. Follow-up must be with your ordering provider and laboratory.

Additional charges may include travel fees, after-hours fees, parking or tolls, and specialized handling, as disclosed at booking.

By booking or using services, you confirm that you have read and agree to these Terms and related policies. Signature or electronic acceptance may be required prior to service.

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

Speedy Sticks operates as a specimen collection and logistics provider, not a laboratory. Services are intended to comply with applicable laws.

Speedy Sticks LLC
Email: info@speedysticks.com
Phone: 347-292-9570
Fax: 347-658-1021

See also our Privacy Policy.